Anonymised respondent
No offence found; satisfactory remediation implemented. DPO, 6 January 2017.
The facts
The complainant, who had agreed to receive local promotional information only, complained of frequent unsolicited promotional SMS messages from the respondent's foreign operations, often late at night and with no immediate opt-out. The Office had her details removed from the promotional list, and she confirmed the messages stopped. The respondent set out three opt-out options available and confirmed measures for other people in Mauritius who do not want foreign promotional messages.
Orders and outcome
With satisfactory remedial measures implemented, no offence was found and the enquiry was successfully closed.
Cite this decision
Same respondent
- 17 August 2011 · violation established
- 26 August 2011 · inadvertent disclosure found
- 20 August 2015 · enquiry closed for lack of complainant collaboration
- 20 January 2016 · no offence found
- 14 December 2016 · no offence found
- 6 April 2017 · no breach found after clarifications
- 14 October 2016 · enquiry closed
- 6 May 2019 · no offence found
- 12 June 2012 · referred to police for prosecution (s.20)
- 12 June 2013 · s.22 offence found proved
- 9 March 2017 · enquiry closed under section 6 (resolved to the satisfaction of all parties)
- 17 December 2018 · enquiry closed under section 6 (resolved to the satisfaction of all parties)
- 10 October 2019 · no offence found
- 17 October 2019 · no offence found
- 22 June 2020 · enquiry closed under section 6 (resolved to the satisfaction of all parties)
- 28 June 2019 · no offence found
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