Anonymised respondent
Violation established; direct-marketing compliance direction. DPO, 17 August 2011.
The facts
The complainant received an unsolicited marketing call offering a discount on training courses, on a private prepaid number that Mauritius Telecom confirmed was not in the public domain and had not been disclosed by it. The enquiry found the respondent, who cold-called numbers chosen at random, was unaware of the Act's requirements; a site visit showed a database of persons who had accepted marketing and a list of persons who had declined and were not contacted again.
Orders and outcome
It was proven beyond reasonable doubt that the respondent made the call. He was required to carry out phone marketing in compliance with the Act, to secure written consent with an opt-out, to honour any written request to stop direct marketing, to use marketing consent only for its stated purpose, and to protect customer data with appropriate security measures. Dated 17 August 2011.
Cite this decision
Same respondent
- 26 August 2011 · inadvertent disclosure found
- 20 August 2015 · enquiry closed for lack of complainant collaboration
- 20 January 2016 · no offence found
- 14 December 2016 · no offence found
- 6 January 2017 · no offence found
- 6 April 2017 · no breach found after clarifications
- 14 October 2016 · enquiry closed
- 6 May 2019 · no offence found
- 12 June 2012 · referred to police for prosecution (s.20)
- 12 June 2013 · s.22 offence found proved
- 9 March 2017 · enquiry closed under section 6 (resolved to the satisfaction of all parties)
- 17 December 2018 · enquiry closed under section 6 (resolved to the satisfaction of all parties)
- 10 October 2019 · no offence found
- 17 October 2019 · no offence found
- 22 June 2020 · enquiry closed under section 6 (resolved to the satisfaction of all parties)
- 28 June 2019 · no offence found
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