George Willis Otieno Rabuogi v Platinum Credit Limited

Complaint upheld; compensation ordered. ODPC, 16 December 2025.

Record ID: ke-odpc-2026-0020
Case reference: ODPC Complaint No. 1477 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: George Willis Otieno Rabuogi
Date decided: 16 December 2025
Respondent type: private
Sector: digital lending
Violations: lack of consent, commercial use of personal data, unlawful processing
Provisions cited: s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.30 DPA 2019, s.37(1) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 250,000 (≈ USD 1,940 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 32d20700ce89efbc…
Record verified: 30 July 2026

The facts

The complainant alleged that Platinum Credit Limited persistently contacted him with unsolicited promotional calls and messages although he is not a customer of the respondent and never consented to such communication. The ODPC found the respondent failed to uphold his rights and processed his personal data for commercial purposes without consent.

Orders and outcome

The respondent was found liable and ordered to compensate the complainant KES 250,000, the Office taking into account the nature and extent of the violation and the respondent's conduct. Dated 16 December 2025.

CONSENT · FINTECH · MOBILE-LENDING · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), George Willis Otieno Rabuogi v Platinum Credit Limited, ODPC Complaint No. 1477 of 2025, determination of 16 December 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/platinum-george-willis/ (accessed 30 August 2026).

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