Aori Chris Kipkorir v Platinum Credit Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 22 August 2025.

Record ID

ke-odpc-2025-0079

Case reference

ODPC Complaint No. 0750 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Aori Chris Kipkorir

Date decided

22 August 2025

Respondent type

private

Sector

digital lending

Violations

lack of consent, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.40(1)(b) DPA 2019, s.40 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 250,000 (≈ USD 1,940 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 26131e1a1dfc3ecc…

Record verified

30 July 2026

The facts

The complainant alleged that despite making a formal request to Platinum Credit Limited for erasure of his data and cessation of contact, he continued receiving unsolicited communication. The ODPC found the respondent violated his right to rectification and erasure and processed his personal data unlawfully. The respondent did not respond to the prayer for compensation.

Orders and outcome

The respondent was found liable, ordered to pay the complainant Kenya Shillings Two Hundred and Fifty Thousand (KES 250,000) as compensation, and an enforcement notice was issued against it. Dated 22 August 2025.

CONSENT · FINTECH · MOBILE-LENDING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Same respondent

• 26 June 2023 · complaint upheld
• 16 February 2024 · complaint dismissed
• 16 October 2024 · complaint upheld
• 24 February 2025 · complaint upheld
• 17 January 2025 · complaint upheld
• 20 August 2025 · complaint dismissed
• 16 December 2025 · complaint upheld

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