Platinum Credit Limited

Complaint upheld; enforcement notice issued. ODPC, 16 October 2024.

Record ID: ke-odpc-2024-0093
Case reference: ODPC Complaint No. 1090 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 16 October 2024
Respondent type: private
Sector: digital lending
Violations: lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing, failure to implement security measures
Provisions cited: s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.37(1) DPA 2019, s.40(1)(b) DPA 2019, s.41 DPA 2019, s.42 DPA 2019, s.42(2) DPA 2019, s.42(2)(b) DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019
Outcome: complaint upheld; enforcement notice issued
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Platinum Credit Limited in the digital lending sector concerning lack of consent, commercial use of personal data, failure to respond to erasure request. The determination considers s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.37(1) DPA 2019. An enforcement notice was issued against the respondent.

CONSENT · DATA-SECURITY · FINTECH · MOBILE-LENDING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 1090 of 2024, determination of 16 October 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/platinum-credit-limited-2/ (accessed 22 July 2026).

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