Samuel Kamau Waweru v Platinum Credit Limited

Complaint upheld; compensation ordered; enforcement notice issued; prosecution recommended. ODPC, 24 February 2025.

Record ID

ke-odpc-2025-0014

Case reference

ODPC Complaint No. 1951 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Samuel Kamau Waweru

Date decided

24 February 2025

Respondent type

private

Sector

digital lending

Violations

lack of consent, commercial use of personal data, unlawful processing

Provisions cited

s.25 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.37 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.57 DPA 2019, s.57(3) DPA 2019, s.58 DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued; prosecution recommended

Compensation

KES 400,000 (≈ USD 3,100 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 7ba983025b2be04f…

Record verified

30 July 2026

The facts

The complainant alleged that Platinum Credit Limited, directly or through its sales agents, constantly sent him unsolicited text messages and calls promoting its loan products without his knowledge or authorisation. The ODPC found the respondent liable, and further found that by furnishing the Data Commissioner with information it knew to be false or misleading, the respondent committed an offence under the Act.

Orders and outcome

The respondent was found liable and ordered to pay the complainant Kenya Shillings Four Hundred Thousand (KES 400,000) as compensation. An enforcement notice was issued, and the Office recommended the prosecution of the respondent's directors for furnishing the Data Commissioner with information they knew to be false or misleading. Dated 24 February 2025.

CONSENT · FINTECH · MOBILE-LENDING · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Same respondent

• 26 June 2023 · complaint upheld
• 16 February 2024 · complaint dismissed
• 16 October 2024 · complaint upheld
• 17 January 2025 · complaint upheld
• 20 August 2025 · complaint dismissed
• 22 August 2025 · complaint upheld
• 16 December 2025 · complaint upheld

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