Platinum Credit Limited

Complaint upheld; compensation ordered; enforcement notice issued; prosecution recommended. ODPC, December 2025. month-precision date

Record ID: ke-odpc-2025-0092
Case reference: ODPC Complaint No. 1951 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: December 2025
Respondent type: private
Sector: digital lending
Violations: unlawful processing of personal data, failure to obtain consent, unsolicited marketing, false information to commissioner
Provisions cited: not specified in the source
Outcome: complaint upheld; compensation ordered; enforcement notice issued; prosecution recommended
Compensation: KES 400,000 (≈ USD 3,100 at the decision date)
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Platinum Credit Limited in the digital lending sector concerning unlawful processing of personal data, failure to obtain consent, unsolicited marketing. The Office ordered KES 400,000 in compensation. An enforcement notice was issued against the respondent. A recommendation for prosecution was made.

UNSOLICITED MARKETING · CREDIT · FINTECH · SMS · PROSECUTION RECOMMENDED

Cite this decision

ODPC (Kenya), ODPC Complaint No. 1951 of 2024, determination of December 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/platinum-credit-limited-4/ (accessed 22 July 2026).

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