Anonymised respondent (a company)
Enquiry was closed to the satisfaction of all parties under section 42 of the data protection act. DPO, 26 December 2024.
The facts
The complainant alleged that during a call to a company about her late school allowance she was kept on hold for a quarter of an hour, a staff member admitted her earlier emails had gone unanswered, refused to give her name, and threatened to use the complainant's personal details to deliberately slow down her file. The Office required the company's explanations and preventive measures; the company replied that corrective action was taken within days and that no personal data was processed to delay the file.
Orders and outcome
The enquiry was closed to the satisfaction of all parties.
Cite this decision
Same respondent
- December 2015 · formal notice (mise en demeure)
- 18 August 2022 · enquiry has not disclosed the commission of an offence under the DPA and is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
- 5 April 2023 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act (DPA)
- 6 April 2023 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
- 21 June 2022 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
- 25 February 2020 · no breach of the DPA has been established and the enquiry is thus closed
- 24 February 2020 · No breach of the DPA is thus found committed
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