Anonymised respondent (a company)

Enquiry was closed to the satisfaction of all parties under section 42 of the data protection act. DPO, 26 December 2024.

Record ID

mu-dpo-2024-0197

Case reference

Decision No 197

Jurisdiction

Mauritius

Regulator

DPO

Type

determination

Date decided

26 December 2024

Respondent type

private

Sector

general

Violations

staff member threatened to use complainant's personal details to slow down her file, staff refused to identify herself

Provisions cited

s.42 Data Protection Act

Outcome

enquiry was closed to the satisfaction of all parties under section 42 of the Data Protection Act

Status

final

Source

Official document ↗

Record verified

17 July 2026

Summary

The complainant had a distressing phone call with a company while inquiring about a late School Allowance payment, during which a staff member threatened to use the complainant's personal details to slow down her file. The Data Protection Office wrote to the company requesting explanations and details of remedial measures taken. The company responded that necessary actions were taken within 5 days and that no personal data was processed to delay the matter, leading to closure of the enquiry.

PERSONAL DATA MISUSE · TELEPHONE COMPLAINT · THREAT

Cite this decision

Same respondent

• December 2015 · formal notice (mise en demeure)
• 18 August 2022 · enquiry has not disclosed the commission of an offence under the DPA and is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
• 5 April 2023 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act (DPA)
• 6 April 2023 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
• 21 June 2022 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
• 25 February 2020 · no breach of the DPA has been established and the enquiry is thus closed
• 24 February 2020 · No breach of the DPA is thus found committed

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