Anonymised respondent (a company)
Enquiry is closed to the satisfaction of all parties under section 6 of the data protection act 2017 (dpa). DPO, 6 April 2023.
The facts
The complainant, who had defaulted on loan repayments after financial difficulties during COVID, alleged that a recovery agent contacted a third party with the same surname, disclosed details of the complainant's financial situation, and asked that a message be relayed. The respondent stated that staff had been trained on the Data Protection Act, corrective measures were taken and the employee responsible had resigned. Without the third party's identity or testimony the case could not be referred to the police, and the complainant provided no additional evidence.
Orders and outcome
The Commissioner found the enquiry disclosed no offence under the DPA and closed it to the satisfaction of all parties.
Cite this decision
Same respondent
- December 2015 · formal notice (mise en demeure)
- 18 August 2022 · enquiry has not disclosed the commission of an offence under the DPA and is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
- 26 December 2024 · enquiry was closed to the satisfaction of all parties under section 42 of the Data Protection Act
- 5 April 2023 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act (DPA)
- 21 June 2022 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
- 25 February 2020 · no breach of the DPA has been established and the enquiry is thus closed
- 24 February 2020 · No breach of the DPA is thus found committed
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