Anonymised respondent (a company)
Enquiry is closed to the satisfaction of all parties under section 6 of the data protection act 2017 (dpa). DPO, 21 June 2022.
Summary
The complainant alleged that the respondent's staff called to confirm personal details for a standing order application and insisted on phone confirmation without seeking prior consent or informing the complainant of the right to withdraw before collecting personal data. The DPO requested clarification from the respondent, which explained its callback verification procedure and assured the DPO that measures had been taken to prevent similar issues. The complainant did not raise further concerns, and the enquiry was closed under section 6 of the Data Protection Act 2017.
Cite this decision
Same respondent
- December 2015 · formal notice (mise en demeure)
- 18 August 2022 · enquiry has not disclosed the commission of an offence under the DPA and is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
- 26 December 2024 · enquiry was closed to the satisfaction of all parties under section 42 of the Data Protection Act
- 5 April 2023 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act (DPA)
- 6 April 2023 · enquiry is closed to the satisfaction of all parties under section 6 of the Data Protection Act 2017 (DPA)
- 25 February 2020 · no breach of the DPA has been established and the enquiry is thus closed
- 24 February 2020 · No breach of the DPA is thus found committed
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