Zerox Technology Limited

Complaint upheld; enforcement notice issued. ODPC, 3 June 2024.

Record ID: ke-odpc-2024-0060
Case reference: ODPC Complaint No. 0381 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 3 June 2024
Respondent type: private
Sector: technology
Violations: lack of consent, unlawful debt collection, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.28 DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; enforcement notice issued
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Zerox Technology Limited in the technology sector concerning lack of consent, unlawful debt collection, unlawful processing. The determination considers s.25 DPA 2019, s.26 DPA 2019, s.28 DPA 2019, s.29 DPA 2019. An enforcement notice was issued against the respondent.

CONSENT · DEBT-COLLECTION · TECHNOLOGY · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 0381 of 2024, determination of 3 June 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/zerox-technology-limited-2/ (accessed 22 July 2026).

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