Jeremiah Okello v Zerox Technology Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 1 April 2024.

Record ID: ke-odpc-2024-0031
Case reference: ODPC Complaint No. 0018 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Jeremiah Okello
Date decided: 1 April 2024
Respondent type: private
Sector: technology
Violations: lack of consent, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.28 DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered; enforcement notice issued
Compensation: KES 300,000 (≈ USD 2,270 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 27ec730009816ad1…
Record verified: 30 July 2026

The facts

The complainant alleged Zerox Technology Limited called him incessantly, over 83 times within a span of 20 minutes, for a loan he was not party to. Investigations established he had been listed as an emergency contact without his express consent, his right to be informed was infringed, and the respondent provided false information to the Office.

Orders and outcome

The respondent was found liable, ordered to pay the complainant Kenya Shillings Three Hundred Thousand (Kshs. 300,000) as compensation, and an enforcement notice was issued against it. Dated April 2024 with the day illegible in the scan.

CONSENT · TECHNOLOGY · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Jeremiah Okello v Zerox Technology Limited, ODPC Complaint No. 0018 of 2024, determination of 1 April 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/zerox-technology-limited/ (accessed 30 August 2026).

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