Nova Pioneer Kenya Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 21 June 2024.

Record ID: ke-odpc-2024-0066
Case reference: ODPC Complaint No. 502 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 21 June 2024
Respondent type: private
Sector: general
Violations: unauthorised image/photo use, lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.32(1) DPA 2019, s.33(1)(a) DPA 2019, s.37(1) DPA 2019, s.40(1)(b) DPA 2019, s.56(1) DPA 2019
Outcome: complaint upheld; compensation ordered; enforcement notice issued
Compensation: KES 950,000 (≈ USD 7,200 at the decision date)
Status: final
Source: Official document ↗
Record verified: 6 July 2026

Summary

The ODPC upheld a complaint against Nova Pioneer Kenya Limited concerning unauthorised image/photo use, lack of consent, commercial use of personal data. The determination considers s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.29 DPA 2019. The Office ordered KES 950,000 in compensation. An enforcement notice was issued against the respondent.

CONSENT · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 502 of 2024, determination of 21 June 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/nova-pioneer-kenya-limited/ (accessed 22 July 2026).

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