Dr. Maxwel Okoth v Azura Credit Limited

Complaint upheld; compensation ordered; enforcement notice issued; prosecution recommended. ODPC, 15 September 2024.

Record ID: ke-odpc-2024-0086
Case reference: ODPC Complaint No. 869 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Dr. Maxwel Okoth
Date decided: 15 September 2024
Respondent type: private
Sector: general
Violations: unlawful data disclosure, failure to respond to erasure request, obstruction of data commissioner, unlawful processing
Provisions cited: s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.28(2) DPA 2019, s.28(1) DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.61(a) DPA 2019, s.61 DPA 2019
Outcome: complaint upheld; compensation ordered; enforcement notice issued; prosecution recommended
Compensation: KES 250,000 (≈ USD 1,890 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 d1b0930c0552a283…
Record verified: 30 July 2026

The facts

The complainant alleged he was receiving insistent calls from Azura Credit Limited demanding payment of a loan taken by one of its customers, a loan he had no prior knowledge of. The ODPC found the respondent violated his right to be informed, and that its intentional failure to avail a representative from its ICT team to facilitate examination of the backend of its loan application obstructed the Data Commissioner.

Orders and outcome

The respondent was found liable, an enforcement notice was issued against it, a recommendation was made for the prosecution of its directors for obstruction of the Data Commissioner, and it was ordered to pay the complainant Kenya Shillings two hundred and fifty thousand (KES 250,000) as compensation. Dated 15 September 2024.

DISCLOSURE · GENERAL · OBSTRUCTION · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Dr. Maxwel Okoth v Azura Credit Limited, ODPC Complaint No. 869 of 2024, determination of 15 September 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/azura-credit-limited/ (accessed 30 August 2026).

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