The complainant alleged she was receiving incessant calls from Azura Credit Limited about a loan she was not a party to, without having consented to her mobile number being listed as a reference. Investigations found the mobile phone number that contacted her did not belong to the respondent, but the respondent intentionally failed to avail a representative from its ICT team to facilitate examination of the backend of its loan application, obstructing the Data Commissioner.
Orders and outcome
The complaint was dismissed, and a recommendation was made for the prosecution of the respondent company's directors for obstruction of the Data Commissioner. Dated 30 September 2024.
DISMISSED · GENERAL · OBSTRUCTION · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING
Cite this decision
ODPC (Kenya), Njeri Jomo v Azura Credit Limited, ODPC Complaint No. 978 of 2024, determination of 30 September 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/azura-credit-limited-2/ (accessed 30 August 2026).