Anorld Mwaura and Alex Karanja v Mulla Pride Limited

Complaint upheld; enforcement notice issued. ODPC, 2 August 2023.

Record ID: ke-odpc-2023-0014
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Anorld Mwaura and Alex Karanja
Date decided: 2 August 2023
Respondent type: private
Sector: retail
Violations: unlawful debt collection, failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.28 DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.40 DPA 2019, s.56 DPA 2019
Outcome: complaint upheld; enforcement notice issued
Status: final
Source: Official document ↗
Source integrity: SHA-256 5809e4b38b043cec…
Record verified: 30 July 2026

The facts

The complainants received threatening calls and messages from Mulla Pride Limited, a digital lender, about loans they knew nothing of, having been enlisted as referees without their knowledge or consent. The Office found the respondent collected their contacts from its clients and third parties rather than directly, did not inform them of the collection or that their numbers would be used for debt recovery from defaulting clients, and neglected its duty to notify.

Orders and outcome

The respondent was found liable and an enforcement notice was ordered to issue against it. Dated August 2023.

DEBT-COLLECTION · RETAIL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Anorld Mwaura and Alex Karanja v Mulla Pride Limited, determination of 2 August 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/mulla-pride-limited/ (accessed 30 August 2026).

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