Anonymised respondent (bank)
Enquiry closed for complainant non-cooperation. DPO, 22 April 2016.
The facts
A letter of complaint addressed to the Governor-General of the Central Bank, copied to the bank's chairman, chief executive and head of HR, alleged that an officer of the respondent bank was constantly viewing and misusing the complainant's account details for personal gain. The complainant told the Office that the bank's lawyer confirmed an internal audit showed the staff member had accessed his account, and a disciplinary committee was convened. Despite several reminders, the complainant never lodged an official complaint at the Office nor reported the outcome of the bank's investigation.
Orders and outcome
The enquiry was closed for non-cooperation by the complainant.
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Same respondent
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