George Willis Otieno Rabuogi v Premier Credit Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 16 December 2025.

Record ID: ke-odpc-2026-0021
Case reference: ODPC Complaint No. 1476 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: George Willis Otieno Rabuogi
Date decided: 16 December 2025
Respondent type: private
Sector: general
Violations: lack of consent, commercial use of personal data, unlawful processing, failure to implement security measures
Provisions cited: s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.30 DPA 2019, s.37(1) DPA 2019, s.41 DPA 2019, s.42 DPA 2019, s.42(2) DPA 2019, s.42(2)(b) DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019
Outcome: complaint upheld; compensation ordered; enforcement notice issued
Compensation: KES 250,000 (≈ USD 1,940 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 1ee1877475d49732…
Record verified: 30 July 2026

The facts

The complainant alleged that Premier Credit Limited persistently contacted him with unsolicited promotional calls and messages advertising its products, although he was not its customer and had never consented to the communication. The ODPC found the respondent processed his personal data for commercial purposes without consent and failed to uphold his rights as a data subject.

Orders and outcome

The respondent was found liable and ordered to compensate the complainant KES 250,000, and an enforcement notice was ordered to issue against it. Dated 16 December 2025.

CONSENT · DATA-SECURITY · GENERAL · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), George Willis Otieno Rabuogi v Premier Credit Limited, ODPC Complaint No. 1476 of 2025, determination of 16 December 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/premier-george-willis/ (accessed 30 August 2026).

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