George Willis Otieno Rabuogi v Premier Credit Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 16 December 2025.

Record ID

ke-odpc-2026-0021

Case reference

ODPC Complaint No. 1476 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

George Willis Otieno Rabuogi

Date decided

16 December 2025

Respondent type

private

Sector

general

Violations

lack of consent, commercial use of personal data, unlawful processing, failure to implement security measures

Provisions cited

s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.30 DPA 2019, s.37(1) DPA 2019, s.41 DPA 2019, s.42 DPA 2019, s.42(2) DPA 2019, s.42(2)(b) DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 250,000 (≈ USD 1,940 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 1ee1877475d49732…

Record verified

30 July 2026

The facts

The complainant alleged that Premier Credit Limited persistently contacted him with unsolicited promotional calls and messages advertising its products, although he was not its customer and had never consented to the communication. The ODPC found the respondent processed his personal data for commercial purposes without consent and failed to uphold his rights as a data subject.

Orders and outcome

The respondent was found liable and ordered to compensate the complainant KES 250,000, and an enforcement notice was ordered to issue against it. Dated 16 December 2025.

CONSENT · DATA-SECURITY · GENERAL · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Same respondent

• 15 December 2023 · complaint upheld
• March 2025 · complaint upheld

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