Evelyn Nashipae Sakaja v Premier Credit Limited

Complaint upheld; enforcement notice issued. ODPC, March 2025.

Record ID

ke-odpc-2025-0016

Case reference

ODPC Complaint No. 1996 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Evelyn Nashipae Sakaja

Date decided

March 2025

Respondent type

private

Sector

general

Violations

lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing, failure to implement security measures

Provisions cited

s.25 DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.37(1) DPA 2019, s.41 DPA 2019, s.42 DPA 2019, s.42(2) DPA 2019, s.42(2)(b) DPA 2019, s.56 DPA 2019, s.58 DPA 2019

Outcome

complaint upheld; enforcement notice issued

Status

final

Source

Official document ↗

Source integrity

SHA-256 ab85774277ca18cc…

Record verified

30 July 2026

The facts

The complainant alleged that Premier Credit Limited, directly or through its agents, repeatedly solicited her with marketing communications for its brand and services, processing her personal data for marketing without her express consent or any other lawful basis. As remedy she sought that the respondent cease contacting her and delete her personal data from its systems and records. The ODPC found the respondent did not fulfil its obligations under the Act.

Orders and outcome

The respondent was found liable and an enforcement notice was issued against it. No compensation was ordered. Dated March 2025, with the day illegible in the scan.

CONSENT · DATA-SECURITY · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Same respondent

• 15 December 2023 · complaint upheld
• 16 December 2025 · complaint upheld

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