Mycredit

Complaint upheld; compensation ordered. ODPC, October 2025. month-precision date

Record ID

ke-odpc-2025-0074

Case reference

ODPC Complaint No. 0766 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Date decided

October 2025

Respondent type

private

Sector

general

Violations

lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.26 DPA 2019, s.26(c) DPA 2019, s.30 DPA 2019, s.36 DPA 2019, s.37 DPA 2019, s.37(1) DPA 2019, s.56(1) DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 2,000,000 (≈ USD 15,500 at the decision date)

Status

final

Source

Official document ↗

Record verified

12 March 2026

Summary

The ODPC upheld a complaint against Mycredit concerning lack of consent, commercial use of personal data, failure to respond to erasure request. The determination considers s.25 DPA 2019, s.26 DPA 2019, s.26(c) DPA 2019, s.30 DPA 2019. The Office ordered KES 2,000,000 in compensation.

CONSENT · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Same respondent

• October 2025 · complaint upheld

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