Justine Nyachio Makana v Mycredit

Complaint upheld; compensation ordered. ODPC, August 2025.

Record ID

ke-odpc-2025-0075

Case reference

ODPC Complaint No. 0767 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Justine Nyachio Makana

Date decided

August 2025

Respondent type

private

Sector

general

Violations

lack of consent, commercial use of personal data, unlawful processing

Provisions cited

s.25(a) DPA 2019, s.25 DPA 2019, s.29 DPA 2019, s.37 DPA 2019, s.37(1) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 50,000 (≈ USD 390 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 35d371659242f33f…

Record verified

30 July 2026

The facts

The complainant alleged Mycredit Limited unlawfully processed his personal phone number by sending unsolicited promotional and marketing messages without consent, and that the messages had no opt-out mechanism, denying him the opportunity to exercise his right to object. The ODPC found processing for commercial purposes without a lawful basis.

Orders and outcome

The respondent was found liable and ordered to compensate the complainant KES 50,000. Dated August 2025.

CONSENT · GENERAL · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Same respondent

• August 2025 · complaint upheld

Track Kenya enforcement

Get decision alerts by email

Tell us your jurisdictions and we email you when a regulator's decision passes verification. Privacy.