The complainant received constant text messages from Apesa, a money-lending product owned by Zerox Technology Company Limited, directing her to tell a debtor to clear her loan, a loan the complainant knew nothing about. The messages continued even after she informed the respondent. The ODPC noted the respondent is a repeat offender with numerous similar complaints before the Office.
Orders and outcome
The respondent was found liable and ordered to compensate the complainant Kshs. 500,000 in total: Kshs. 200,000 for non-compliance with the data protection principles, Kshs. 250,000 for infringement of her rights, and Kshs. 50,000 for failing to inform her of the use of her personal data. Dated 16 January 2024.
ODPC (Kenya), Emily Sila v Zerox Technology Company Limited, ODPC Complaint No. 2109 of 2023, determination of 16 January 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/zerox-technology-company-limited/ (accessed 30 August 2026).