LAW LAB AFRICA Get decision alerts
Tracker / Kenya / 2023 / Zerox Technology Company Limited
§ Tracker · Kenya · ODPC · 2023

Annsalome Wangari and Jaytie Sichiri v Zerox Technology Company Limited

Complaint upheld; enforcement notice issued. ODPC, 8 September 2023.

Record ID
ke-odpc-2023-0020
Case reference
ODPC Complaint Nos. 0988, 0974 and 1006 of 2023 (consolidated)
Jurisdiction
Kenya
Regulator
ODPC
Type
determination
Complainant
Annsalome Wangari and Jaytie Sichiri
Date decided
8 September 2023
Respondent type
private
Sector
technology
Violations
failure to respond to erasure request
Provisions cited
s.23 DPA 2019, s.26 DPA 2019, s.28 DPA 2019, s.29 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019
Outcome
complaint upheld; enforcement notice issued
Status
final
Source
Official document ↗
Source integrity
SHA-256 4811f2fff0d9fb00…
Record verified
30 July 2026

The facts

Two consolidated complaints alleged that representatives of AsapKash, a product of Zerox Technology Company Limited, were calling and messaging the complainants demanding repayment of loans they never took, with the first complainant told she would be held accountable for a third party's loan. The Office found the respondent collected the complainants' contacts from its clients without prior authority, without informing them of the collection or its debt-recovery purpose, and did not collect the data directly from them.

Orders and outcome

The respondent was found liable and an enforcement notice was ordered to issue against it. Dated September 2023.

RIGHT-TO-ERASURE · TECHNOLOGY · UPHELD

Cite this decision

ODPC (Kenya), Annsalome Wangari and Jaytie Sichiri v Zerox Technology Company Limited, ODPC Complaint Nos. 0988, 0974 and 1006 of 2023 (consolidated), determination of 8 September 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/zerox-technology-company-limited/ (accessed 23 October 2026).

Same respondent

Track Kenya enforcement

Jurisdictions

Free: a monthly digest of new verified decisions in your chosen jurisdictions. You confirm by email before anything is sent; every alert has an unsubscribe link. Privacy · Terms.