Lawrence Makhuli and Vivian Ashleigh v Ceres Tech Limited t/a RocketPesa

Complaint dismissed. ODPC, 20 April 2024.

Record ID: ke-odpc-2024-0040
Case reference: ODPC Complaint No. 148 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Lawrence Makhuli and Vivian Ashleigh
Date decided: 20 April 2024
Respondent type: private
Sector: digital lending
Violations: unlawful debt collection, obstruction of data commissioner, unlawful processing
Provisions cited: s.25 DPA 2019, s.29 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019
Outcome: complaint dismissed
Status: final
Source: Official document ↗
Source integrity: SHA-256 454f85ad362c8699…
Record verified: 30 July 2026

The facts

Two complainants, whose complaints were consolidated, alleged Ceres Tech Limited, trading as RocketPesa, contacted them about loans they were unaware of and that they had not consented to being listed as referees or emergency contacts. Investigating officers visited the respondent's premises and a search of its database did not find the mobile numbers that had contacted the complainants, and no evidence proved the numbers belonged to the respondent.

Orders and outcome

The complaint was dismissed, with the complainants entitled to no remedies. Dated 20 April 2024.

DEBT-COLLECTION · DISMISSED · FINTECH · MOBILE-LENDING · OBSTRUCTION · UNLAWFUL-PROCESSING

Cite this decision

ODPC (Kenya), Lawrence Makhuli and Vivian Ashleigh v Ceres Tech Limited t/a RocketPesa, ODPC Complaint No. 148 of 2024, determination of 20 April 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/ceres-tech-limited-t-a-rocketpesa/ (accessed 30 August 2026).

Same respondent

11 September 2024 · complaint dismissed

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