Tracker / Uganda / 2025 / Chipper Technologies Uganda Limited
§ Tracker · Uganda · PDPO · 2025

Chipper Technologies Uganda Limited

Complaint dismissed in substance; direction to clarify privacy notice. PDPO, 12 March 2025.

Record ID
ug-pdpo-2025-0003
Jurisdiction
Uganda
Regulator
PDPO
Type
determination
Date decided
12 March 2025
Respondent type
private
Sector
technology
Violations
failure to respond to erasure request (alleged)
Provisions cited
DPPA Cap 97, s.33 DPPA Cap 97, Reg 45-48 DPP Regulations 2021
Outcome
complaint dismissed in substance; direction to clarify privacy notice
Status
final
Source
Official document ↗
Record verified
11 July 2026

Summary

A fintech customer complained that Chipper Technologies denied his request for deletion of personal data. The PDPO found the respondent had lawfully retained data for regulatory-compliance purposes and had addressed the subcontractor-notification and access questions through its privacy notice and the statutory access procedure, finding no infringement on those issues - but directed Chipper to state explicitly in its privacy notice that any processing or sharing of retained data beyond regulatory obligations requires prior explicit consent. Decided 12 March 2025.

FINTECH · ERASURE · RETENTION · PRIVACY-NOTICE

Cite this decision

PDPO (Uganda), Chipper Technologies Uganda Limited, determination of 12 March 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/uganda/pdpo/2025/chipper-technologies-erasure-request/ (accessed 22 July 2026).

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