SONATEL S.A
Formal notice (mise en demeure): cease non-consented automated prospecting calls, collect prior specific consent, provide effective short-delay opt-out and update consent tools across all short-code services; publication on cdp.sn ordered; sanction committee to be seised if unfruitful. CDP, September 2022. month-precision date
Summary
Senegal's CDP plenary session issued a formal notice (mise en demeure) against SONATEL S.A over commercial prospecting conducted by automated calling machine through the short code 221200216 for its Hello star service. SONATEL was ordered to cease automated prospecting calls without prior specific consent, to give subscribers an effective and rapid way to withdraw consent, and to update its consent-collection and rights tools for all other short-code services. The plenary ordered publication of the notice on the CDP's website and provided for referral to the sanction committee under article 30-2 if the notice proved unfruitful. Reported in Avis Trimestriel N°03-2022; the decision date is recorded at quarter-end precision.
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