Andrew Endovo v Standard Investment Bank

Complaint upheld; compensation ordered. ODPC, August 2025.

Record ID: ke-odpc-2025-0083
Case reference: ODPC Complaint No. 0697 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Andrew Endovo
Date decided: August 2025
Respondent type: private
Sector: banking
Violations: failure to respond to erasure request, obstruction of data commissioner, unlawful processing
Provisions cited: s.25 DPA 2019, s.26(a) DPA 2019, s.26(c) DPA 2019, s.36 DPA 2019, s.46(c) DPA 2019, s.56(1) DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 50,000 (≈ USD 390 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 f7c7b36794944b0f…
Record verified: 30 July 2026

The facts

The complainant alleged Standard Investment Bank unlawfully sent him an unsolicited promotional email without his consent. The ODPC found violations of his rights to be informed and to object, while noting the mitigation: the respondent sent a single marketing email, deleted his email address from its database on 10 June, confirmed the deletion by letter dated 3 July, and committed to send no further unsolicited communication.

Orders and outcome

The respondent was found liable and ordered to pay the complainant Kenya Shillings Fifty Thousand (Kshs. 50,000) as compensation. Dated August 2025.

BANKING · OBSTRUCTION · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Andrew Endovo v Standard Investment Bank, ODPC Complaint No. 0697 of 2025, determination of August 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/standard-investment-bank/ (accessed 30 August 2026).

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