Andrew Endovo v Standard Investment Bank

Complaint upheld; compensation ordered. ODPC, August 2025.

Record ID

ke-odpc-2025-0083

Case reference

ODPC Complaint No. 0697 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Andrew Endovo

Date decided

August 2025

Respondent type

private

Sector

banking

Violations

failure to respond to erasure request, obstruction of data commissioner, unlawful processing

Provisions cited

s.25 DPA 2019, s.26(a) DPA 2019, s.26(c) DPA 2019, s.36 DPA 2019, s.46(c) DPA 2019, s.56(1) DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 50,000 (≈ USD 390 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 f7c7b36794944b0f…

Record verified

30 July 2026

The facts

The complainant alleged Standard Investment Bank unlawfully sent him an unsolicited promotional email without his consent. The ODPC found violations of his rights to be informed and to object, while noting the mitigation: the respondent sent a single marketing email, deleted his email address from its database on 10 June, confirmed the deletion by letter dated 3 July, and committed to send no further unsolicited communication.

Orders and outcome

The respondent was found liable and ordered to pay the complainant Kenya Shillings Fifty Thousand (Kshs. 50,000) as compensation. Dated August 2025.

BANKING · OBSTRUCTION · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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