Platinum Credit

Complaint upheld; compensation ordered. ODPC, October 2025. month-precision date

Record ID

ke-odpc-2025-0078

Case reference

ODPC Complaint No. 0621 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Date decided

October 2025

Respondent type

private

Sector

digital lending

Violations

lack of consent, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.26(a) DPA 2019, s.26(c) DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 50,000 (≈ USD 390 at the decision date)

Status

final

Source

Official document ↗

Record verified

6 July 2026

Summary

The ODPC upheld a complaint against Platinum Credit in the digital lending sector concerning lack of consent, failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.26(a) DPA 2019, s.26(c) DPA 2019, s.56(1) DPA 2019. The Office ordered KES 50,000 in compensation.

CONSENT · FINTECH · MOBILE-LENDING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Same respondent

• 20 August 2025 · complaint dismissed

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