Caroline Wangari Gichure v Outlook Index Ltd

Complaint upheld; compensation ordered. ODPC, 7 August 2025.

Record ID

ke-odpc-2025-0077

Case reference

ODPC Complaint No. 0662 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Caroline Wangari Gichure

Date decided

7 August 2025

Respondent type

private

Sector

general

Violations

unlawful processing

Provisions cited

s.25 DPA 2019, s.26(b) DPA 2019, s.30 DPA 2019, s.30(b) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 250,000 (≈ USD 1,940 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 d08c2df98761532c…

Record verified

30 July 2026

The facts

The complainant alleged that Outlook Index Limited denied her access to her personal data in its custody, specifically her P9 form for the period 2020 to 2021 used for filing annual tax returns, despite several requests. The failure hindered her ability to address a tax compliance issue raised by the Kenya Revenue Authority. The ODPC found the respondent denied her right of access without a lawful basis.

Orders and outcome

The respondent was found liable and ordered to compensate the complainant KES 250,000. Dated 7 August 2025.

GENERAL · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Track Kenya enforcement

Free: a monthly digest of new verified decisions in your chosen jurisdictions. You confirm by email before anything is sent; every alert has an unsubscribe link. Privacy · Terms.