Caroline Wangari Gichure v Outlook Index Ltd

Complaint upheld; compensation ordered. ODPC, 7 August 2025.

Record ID: ke-odpc-2025-0077
Case reference: ODPC Complaint No. 0662 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Caroline Wangari Gichure
Date decided: 7 August 2025
Respondent type: private
Sector: general
Violations: unlawful processing
Provisions cited: s.25 DPA 2019, s.26(b) DPA 2019, s.30 DPA 2019, s.30(b) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 250,000 (≈ USD 1,940 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 d08c2df98761532c…
Record verified: 30 July 2026

The facts

The complainant alleged that Outlook Index Limited denied her access to her personal data in its custody, specifically her P9 form for the period 2020 to 2021 used for filing annual tax returns, despite several requests. The failure hindered her ability to address a tax compliance issue raised by the Kenya Revenue Authority. The ODPC found the respondent denied her right of access without a lawful basis.

Orders and outcome

The respondent was found liable and ordered to compensate the complainant KES 250,000. Dated 7 August 2025.

GENERAL · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Caroline Wangari Gichure v Outlook Index Ltd, ODPC Complaint No. 0662 of 2025, determination of 7 August 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/outlook-index-ltd/ (accessed 30 August 2026).

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