Saira M Iqbal v Olivia Hair

Complaint upheld; compensation ordered. ODPC, July 2025.

Record ID

ke-odpc-2025-0048

Case reference

ODPC Complaint No. 0396 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Saira M Iqbal

Date decided

July 2025

Respondent type

private

Sector

general

Violations

unauthorised image/photo use, lack of consent, commercial use of personal data, unlawful processing

Provisions cited

s.25 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.37 DPA 2019, s.56 DPA 2019, s.57(1)(c) DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 500,000 (≈ USD 3,880 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 400d7ef0822da0a2…

Record verified

30 July 2026

The facts

The complainant alleged that Olivia Hair, trading as Di Lorenzo Limited, processed and continued to process her image for commercial purposes without a lawful basis. The ODPC found the respondent failed to prove it had obtained her express consent and continued using her image on its public social media marketing platform, and took the period of the violation into account.

Orders and outcome

The respondent was found liable and ordered to compensate the complainant Kenya Shillings Five Hundred Thousand (KES 500,000). Dated June 2025.

CONSENT · GENERAL · UNLAWFUL-PROCESSING · UPHELD

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