Stephen Kipchumba Kiptiness v Neqtar Medical Ltd

Complaint upheld; compensation ordered. ODPC, July 2025.

Record ID: ke-odpc-2025-0047
Case reference: ODPC Complaint No. 0508 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Stephen Kipchumba Kiptiness
Date decided: July 2025
Respondent type: private
Sector: healthcare
Violations: unauthorised image/photo use, lack of consent, commercial use of personal data, unlawful processing
Provisions cited: s.25 DPA 2019, s.30 DPA 2019, s.37 DPA 2019, s.56 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 500,000 (≈ USD 3,880 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 acf7961ed64351b7…
Record verified: 30 July 2026

The facts

The complainant alleged that the respondent used his image on its brochures for commercial gain without his express consent. The ODPC found the respondent processed his image for commercial purposes without the requisite consent.

Orders and outcome

The respondent was found liable and directed to compensate the complainant KES 500,000 for the use of his personal data for commercial purposes without consent. Dated June 2025.

CONSENT · HEALTHCARE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Stephen Kipchumba Kiptiness v Neqtar Medical Ltd, ODPC Complaint No. 0508 of 2025, determination of July 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/neqtar-medical/ (accessed 30 August 2026).

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