Ncba Bank Kenya Ltd

Complaint upheld. ODPC, March 2025. month-precision date

Record ID

ke-odpc-2025-0011

Case reference

ODPC Complaint No. 1679 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Date decided

March 2025

Respondent type

private

Sector

banking

Violations

failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.40(1)(b) DPA 2019, s.56(1) DPA 2019, s.65(4) DPA 2019, s.65 DPA 2019

Outcome

complaint upheld

Status

final

Source

Official document ↗

Record verified

12 March 2026

Summary

The ODPC upheld a complaint against Ncba Bank Kenya Ltd in the banking sector concerning failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.40(1)(b) DPA 2019, s.56(1) DPA 2019, s.65(4) DPA 2019.

BANKING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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