Jacqueline Njoki Wanjohi v My Dawa

Complaint upheld; enforcement notice issued. ODPC, 26 June 2025.

Record ID

ke-odpc-2025-0045

Case reference

ODPC Complaint No. 0492 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Jacqueline Njoki Wanjohi

Date decided

26 June 2025

Respondent type

private

Sector

general

Violations

failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.26(c) DPA 2019, s.30 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.58 DPA 2019

Outcome

complaint upheld; enforcement notice issued

Status

final

Source

Official document ↗

Source integrity

SHA-256 ffa7ab073e704f45…

Record verified

30 July 2026

The facts

The complainant alleged that My Dawa, trading as ION Kenya Ltd, kept sending her promotional messages in disregard of her right to object. The ODPC found the respondent failed to demonstrate a legal basis for processing her personal data or respect for purpose limitation, and that continuing to send promotional messages after her objection was unfair and unlawful processing.

Orders and outcome

The respondent was found liable and an enforcement notice was issued against it, the complainant having prayed for deletion of all her details from the respondent's contacts and database. No compensation was ordered. Dated 2025, with the month partially illegible in the scan.

GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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