Everlyne Wangui Kamau v Michaels Bouquet

Complaint upheld; compensation ordered. ODPC, 25 August 2025.

Record ID: ke-odpc-2025-0073
Case reference: ODPC Complaint No. 0688 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Everlyne Wangui Kamau
Date decided: 25 August 2025
Respondent type: private
Sector: general
Violations: unauthorised image/photo use, lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.37 DPA 2019, s.40(1)(a) DPA 2019, s.56 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 500,000 (≈ USD 3,880 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 807d5f46d7dbf599…
Record verified: 30 July 2026

The facts

The complainant alleged that Michael's Bouquet used her image in print media and on public banners for commercial gain without her express consent. The respondent failed, refused or neglected to respond to the notification of complaint and so failed to prove it had obtained express consent for the use of her image on its public social media platforms.

Orders and outcome

The respondent was found liable and ordered to pay the complainant KES 500,000 as compensation for the use of her image for commercial purposes without express consent. Dated 25 August 2025.

CONSENT · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Everlyne Wangui Kamau v Michaels Bouquet, ODPC Complaint No. 0688 of 2025, determination of 25 August 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/michaels-bouquet/ (accessed 30 August 2026).

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