Quincy Jesse Kiptoo v Magic Slots Limited t/a Casino Flamingo

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, July 2025.

Record ID

ke-odpc-2025-0042

Case reference

ODPC Complaint No. 0460 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Quincy Jesse Kiptoo

Date decided

July 2025

Respondent type

private

Sector

general

Violations

lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.26 DPA 2019, s.26(c) DPA 2019, s.30 DPA 2019, s.36 DPA 2019, s.37 DPA 2019, s.37(1) DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 250,000 (≈ USD 1,940 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 1a83f68b04c43d71…

Record verified

30 July 2026

The facts

The complainant alleged he kept receiving unsolicited promotional messages and calls about gambling from Magic Slots Limited, trading as Casino Flamingo, despite multiple attempts to opt out, and that the respondent never showed how it obtained his contact information. The ODPC found the messages violated the principles of transparency and fairness, infringed his right to object, and used his data for commercial purposes without consent.

Orders and outcome

The respondent was found liable and ordered to pay the complainant Kenya Shillings Two Hundred and Fifty Thousand (KES 250,000) as compensation, and an enforcement notice was issued against it. Dated June 2025.

CONSENT · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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