Andrew Alston v Liquid Telecommunications Kenya Ltd

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, November 2025.

Record ID

ke-odpc-2025-0091

Case reference

ODPC Complaint No. 1125 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Andrew Alston

Date decided

November 2025

Respondent type

private

Sector

telecoms

Violations

lack of consent, unlawful data disclosure, failure to respond to erasure request, unlawful processing, failure to implement security measures

Provisions cited

s.25 DPA 2019, s.26(a) DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.30(1)(b) DPA 2019, s.40 DPA 2019, s.40(3) DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65(1) DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 700,000 (≈ USD 5,430 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 df1581f01bcd75c2…

Record verified

30 July 2026

The facts

The complainant alleged Liquid Telecommunications Kenya Ltd recorded his personal data without consent, processed it further in violation of the principle of purpose limitation, and failed to fulfil his right of erasure. The ODPC found the processing had no lawful basis and that his rights to be informed and to erasure were violated, taking into account the nature of the data, the scope and duration of the unlawful processing, and the respondent's conduct.

Orders and outcome

The respondent was found liable, ordered to compensate the complainant KES 700,000, and an enforcement notice was ordered against it. Dated November 2025.

CONSENT · DATA-SECURITY · DISCLOSURE · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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