Steve Omwenga Onwonga v Kentex Cargo

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, November 2025.

Record ID

ke-odpc-2026-0012

Case reference

ODPC Complaint No. 1201 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Steve Omwenga Onwonga

Date decided

November 2025

Respondent type

private

Sector

general

Violations

lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.30(1) DPA 2019, s.32(2) DPA 2019, s.32(1) DPA 2019, s.34 DPA 2019, s.37(1)(a) DPA 2019, s.37 DPA 2019, s.40(1)(b) DPA 2019, s.40(2) DPA 2019, s.40(3) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 400,000 (≈ USD 3,100 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 405b2102da1025c7…

Record verified

30 July 2026

The facts

The complainant alleged that Kentex Cargo collected and processed his personal data for commercial purposes without any lawful basis, and continued sending him marketing messages after he had successfully opted out, including to an alternative email address. The ODPC found the respondent processed his data for commercial purposes without a lawful basis.

Orders and outcome

The respondent was found liable, ordered to compensate the complainant KES 400,000, and an enforcement notice was issued against it. Dated November 2025.

CONSENT · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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