Cooperative Bank Of Kenya Limited

Complaint upheld. ODPC, May 2025. month-precision date

Record ID: ke-odpc-2025-0027
Case reference: ODPC Complaint No. 0264 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: May 2025
Respondent type: private
Sector: banking
Violations: failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.56 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Cooperative Bank Of Kenya Limited in the banking sector concerning failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.26 DPA 2019, s.56 DPA 2019, s.65 DPA 2019.

BANKING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 0264 of 2025, determination of May 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/cooperative-bank-of-kenya-limited/ (accessed 22 July 2026).

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