Minage Lucy Omufumu v Chapeo Capital Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 8 August 2025.

Record ID: ke-odpc-2025-0060
Case reference: ODPC Complaint No. 0722 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Minage Lucy Omufumu
Date decided: 8 August 2025
Respondent type: private
Sector: general
Violations: failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.28(2) DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.30(3) DPA 2019, s.30(1) DPA 2019, s.40(1) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65(2) DPA 2019, s.65(1) DPA 2019
Outcome: complaint upheld; compensation ordered; enforcement notice issued
Compensation: KES 50,000 (≈ USD 390 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 c7f4f15656be19c0…
Record verified: 30 July 2026

The facts

The complainant alleged that Chapeo Capital Limited, without lawful basis, sent her numerous unsolicited calls and SMS messages about a loan taken by a third party unknown to her. The ODPC found the respondent failed to fulfil its obligations under the Act.

Orders and outcome

The respondent was found liable, ordered to compensate the complainant KES 50,000, and an enforcement notice was issued against it. Dated 8 August 2025.

GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Minage Lucy Omufumu v Chapeo Capital Limited, ODPC Complaint No. 0722 of 2025, determination of 8 August 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/chapeo-2/ (accessed 30 August 2026).

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