Miriam Okwara Mombo v Carlcare Services Ltd

Complaint upheld; compensation ordered. ODPC, 21 August 2025.

Record ID: ke-odpc-2025-0059
Case reference: ODPC Complaint No. 0740 of 2025
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Miriam Okwara Mombo
Date decided: 21 August 2025
Respondent type: private
Sector: general
Violations: unauthorised image/photo use, lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.37 DPA 2019, s.56 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 500,000 (≈ USD 3,880 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 54e445c9626df50b…
Record verified: 30 July 2026

The facts

The complainant alleged that Carlcare Services Limited used her image on its social media platforms without her knowledge or consent. The ODPC found the respondent did not obtain express consent before using her image for commercial purposes.

Orders and outcome

The respondent was found liable and directed to compensate the complainant KES 500,000. Dated 21 August 2025.

CONSENT · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Miriam Okwara Mombo v Carlcare Services Ltd, ODPC Complaint No. 0740 of 2025, determination of 21 August 2025. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2025/carlcare-services-ltd/ (accessed 30 August 2026).

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