Miriam Okwara Mombo v Carlcare Services Ltd

Complaint upheld; compensation ordered. ODPC, 21 August 2025.

Record ID

ke-odpc-2025-0059

Case reference

ODPC Complaint No. 0740 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Miriam Okwara Mombo

Date decided

21 August 2025

Respondent type

private

Sector

general

Violations

unauthorised image/photo use, lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.37 DPA 2019, s.56 DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 500,000 (≈ USD 3,880 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 54e445c9626df50b…

Record verified

30 July 2026

The facts

The complainant alleged that Carlcare Services Limited used her image on its social media platforms without her knowledge or consent. The ODPC found the respondent did not obtain express consent before using her image for commercial purposes.

Orders and outcome

The respondent was found liable and directed to compensate the complainant KES 500,000. Dated 21 August 2025.

CONSENT · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

Track Kenya enforcement

Free: a monthly digest of new verified decisions in your chosen jurisdictions. You confirm by email before anything is sent; every alert has an unsubscribe link. Privacy · Terms.