Ann Wambui Kahwai v Zillions Credit Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, June 2025.

Record ID

ke-odpc-2025-0034

Case reference

ODPC Complaint No. 0301 of 2025

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Ann Wambui Kahwai

Date decided

June 2025

Respondent type

private

Sector

general

Violations

unlawful debt collection, unlawful processing

Provisions cited

s.25(F) DPA 2019, s.25 DPA 2019, s.25(D) DPA 2019, s.26(a) DPA 2019, s.26 DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.30(1)(b) DPA 2019, s.56(1) DPA 2019, s.58 DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 250,000 (≈ USD 1,940 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 e2e74233fcd8184d…

Record verified

30 July 2026

The facts

The complainant alleged that Zillions Credit Limited contacted her without her consent, sending unsolicited messages in an attempt to recover a debt for facilities she neither borrowed nor knew of. The ODPC found the respondent failed to inform her of the use of her personal data and kept sending messages without a lawful basis, infringing her right to be informed.

Orders and outcome

The respondent was found liable and ordered to pay the complainant Kenya Shillings Two Hundred and Fifty Thousand (Kshs. 250,000) as compensation, and an enforcement notice was issued against it. Dated June 2025.

DEBT-COLLECTION · GENERAL · UNLAWFUL-PROCESSING · UPHELD

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