Anne Ndung'u v Zamaradi Capital & Credit Group Ltd t/a Haki Money

Resolved between the parties. ODPC, 2 April 2024.

Record ID

ke-odpc-2024-0032

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Anne Ndung'u

Date decided

2 April 2024

Respondent type

private

Sector

general

Violations

unlawful data disclosure, unlawful debt collection, failure to respond to erasure request, obstruction of data commissioner, unlawful processing

Provisions cited

s.25 DPA 2019, s.30 DPA 2019, s.56 DPA 2019, s.61 DPA 2019

Outcome

resolved between the parties

Status

final

Source

Official document ↗

Source integrity

SHA-256 58788efbca826d60…

Record verified

30 July 2026

The facts

The complainant provided screenshots and printouts of messages received from Zamaradi Capital Money and Credit Group Ltd, trading as Haki, or its agents. After receiving the notification of the complaint the respondent reached out to her and the matter was summarily resolved to her satisfaction. The respondent nevertheless failed to avail the required personnel for the Office's scheduled site visit, which the Office described as non-cooperation and obstruction, but because the complaint was resolved amicably no recommendation for prosecution ensued.

Orders and outcome

The complaint was recorded as summarily resolved to the complainant's satisfaction, with no remedy due and no prosecution recommendation. Dated April 2024 with the day illegible in the scan.

DEBT-COLLECTION · DISCLOSURE · GENERAL · OBSTRUCTION · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING

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