Sherleen Wawira Kiura v Wananchi Group K Ltd

Complaint upheld; compensation ordered. ODPC, 16 December 2024.

Record ID: ke-odpc-2024-0110
Case reference: ODPC Complaint No. 1475 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Sherleen Wawira Kiura
Date decided: 16 December 2024
Respondent type: private
Sector: telecoms
Violations: lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26(c) DPA 2019, s.37 DPA 2019, s.56 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 250,000 (≈ USD 1,890 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 7d118de972727692…
Record verified: 30 July 2026

The facts

The complainant alleged that Wananchi Group and its product Zuku kept sending her promotional marketing messages despite the termination of her agreement and her objection to receiving them. The ODPC found the respondent liable for violating her right to object to the processing of her personal data for direct marketing purposes.

Orders and outcome

The respondent was ordered to compensate the complainant Kshs. 250,000 for violating her right to object to processing of her personal data for direct marketing purposes. Dated 16 December 2024.

CONSENT · RIGHT-TO-ERASURE · TELCO · TELECOM · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Sherleen Wawira Kiura v Wananchi Group K Ltd, ODPC Complaint No. 1475 of 2024, determination of 16 December 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/wananchi-group-k-ltd/ (accessed 30 August 2026).

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