Sherleen Wawira Kiura v Wananchi Group K Ltd

Complaint upheld; compensation ordered. ODPC, 16 December 2024.

Record ID

ke-odpc-2024-0110

Case reference

ODPC Complaint No. 1475 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Sherleen Wawira Kiura

Date decided

16 December 2024

Respondent type

private

Sector

telecoms

Violations

violation of right to object

Provisions cited

s.26(c) DPA 2019, s.56 DPA 2019, s.65 DPA 2019, reg.8(3) Data Protection (General) Regulations 2021, reg.8(4) Data Protection (General) Regulations 2021, reg.14(2) Data Protection (General) Regulations 2021

Outcome

complaint upheld; compensation ordered

Compensation

KES 250,000 (≈ USD 1,890 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 7d118de972727692…

Record verified

30 July 2026

The facts

The complainant alleged that Wananchi Group and its product Zuku kept sending her promotional marketing messages despite the termination of her agreement and her objection to receiving them. The ODPC found the respondent liable for violating her right to object to the processing of her personal data for direct marketing purposes.

Orders and outcome

The respondent was ordered to compensate the complainant Kshs. 250,000 for violating her right to object to processing of her personal data for direct marketing purposes. Dated 16 December 2024.

CONSENT · DIRECT-MARKETING · RIGHT-TO-OBJECT · TELCO · TELECOM · UPHELD

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