Ukristo Na Ufanisi Sacco Ltd

Complaint upheld; compensation ordered. ODPC, 14 November 2024.

Record ID

ke-odpc-2024-0100

Case reference

ODPC Complaint No. 1189 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Date decided

14 November 2024

Respondent type

private

Sector

banking

Violations

unlawful debt collection, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.26(c) DPA 2019, s.40(1)(b) DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 6,000,000 (≈ USD 45,500 at the decision date)

Status

final

Source

Official document ↗

Record verified

6 July 2026

Summary

The ODPC upheld a complaint against Ukristo Na Ufanisi Sacco Ltd in the banking sector concerning unlawful debt collection, failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.26(c) DPA 2019, s.40(1)(b) DPA 2019, s.56(1) DPA 2019. The Office ordered KES 6,000,000 in compensation.

BANKING · DEBT-COLLECTION · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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