Miruka Daniel v Trident Insurance Company Ltd

Complaint upheld; enforcement notice issued. ODPC, 14 February 2024.

Record ID

ke-odpc-2024-0022

Case reference

ODPC Complaint No. 2379 of 2023

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Miruka Daniel

Date decided

14 February 2024

Respondent type

private

Sector

banking

Violations

unlawful data disclosure, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.26 DPA 2019, s.30 DPA 2019, s.56 DPA 2019, s.58 DPA 2019

Outcome

complaint upheld; enforcement notice issued

Status

final

Source

Official document ↗

Source integrity

SHA-256 fa49c563bd83dee4…

Record verified

30 July 2026

The facts

The complainant received an email in November 2023 showing he had purportedly taken out an insurance policy with the respondent for a tuk-tuk. The policy contained all his personal details, yet he had never bought a tuk-tuk or given the respondent his details. The ODPC found his claim uncontroverted and the respondent liable.

Orders and outcome

The respondent was directed to revoke the insurance policy containing the complainant's particulars and to erase his personal data from its systems, and an enforcement notice was issued against it. Dated February 2024.

BANKING · DISCLOSURE · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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