Hellen Muthoni v Solpia Kenya Limited Ta Sistar Kenya

Complaint upheld; compensation ordered. ODPC, 6 January 2024.

Record ID: ke-odpc-2024-0008
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Hellen Muthoni
Date decided: 6 January 2024
Respondent type: private
Sector: retail
Violations: unauthorised image/photo use, lack of consent, commercial use of personal data, unlawful processing
Provisions cited: s.25 DPA 2019, s.28(2)(b) DPA 2019, s.28 DPA 2019, s.37 DPA 2019, s.56 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 500,000 (≈ USD 3,790 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 521873ecefe56ea4…
Record verified: 30 July 2026

The facts

The complainant, a television host at Inooro TV, gospel artist and media personality, complained that Solpia Kenya Limited, trading as Sistar Kenya, unlawfully used her personal data for commercial purposes. The data was personal data she had herself made public. The respondent made no representations on her claim for compensation, and the ODPC found it liable for unlawful processing.

Orders and outcome

The respondent was found liable and directed to compensate the complainant Kshs. 500,000 for the unlawful processing of her personal data. Dated 6 January 2024.

CONSENT · RETAIL · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Hellen Muthoni v Solpia Kenya Limited Ta Sistar Kenya, determination of 6 January 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/solpia-kenya-limited-ta-sistar-kenya/ (accessed 30 August 2026).

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