Hellen Muthoni v Solpia Kenya Limited Ta Sistar Kenya

Complaint upheld; compensation ordered. ODPC, 6 January 2024.

Record ID

ke-odpc-2024-0008

Case reference

ODPC Complaint No. 1963 of 2023

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Hellen Muthoni

Date decided

6 January 2024

Respondent type

private

Sector

retail

Violations

commercial use of personal data without consent, unauthorised image/photo use, unlawful processing

Provisions cited

s.25 DPA 2019, s.28(2)(b) DPA 2019, s.28 DPA 2019, s.37 DPA 2019, s.56 DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 500,000 (≈ USD 3,790 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 521873ecefe56ea4…

Record verified

30 July 2026

The facts

The complainant, a television host at Inooro TV, gospel artist and media personality, complained that Solpia Kenya Limited, trading as Sistar Kenya, unlawfully used her personal data for commercial purposes. The data was personal data she had herself made public. The respondent made no representations on her claim for compensation, and the ODPC found it liable for unlawful processing.

Orders and outcome

The respondent was found liable and directed to compensate the complainant Kshs. 500,000 for the unlawful processing of her personal data. Dated 6 January 2024.

CONSENT · COMMERCIAL-USE · RETAIL · UNLAWFUL-PROCESSING · UPHELD

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