The complainant did not know how the respondents, two credit providers, obtained her phone number. Their agents kept calling her about loan products despite her declining the offers and visiting their offices to complain. The ODPC found the first respondent liable: unlike the second respondent, it provided no proof of consent, and its independent sales agents' agreements had no provision requiring agents to stop calling people who had not consented to their numbers being processed.
Orders and outcome
The first respondent was found liable, an enforcement notice was issued against it, and it was directed to put in place clear consent mechanisms for processing phone numbers for promotional messages and calls. The complaint against the second respondent was dismissed. The determination date is not legible in the scan.
ODPC (Kenya), Millie Namasaka v Platinum Credit Premier Credit, ODPC Complaint No. 2380 of 2023, determination of 14 February 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/platinum-credit-premier-credit/ (accessed 30 August 2026).