Eric Munene Mbogo v Platinum Credit Ltd

Complaint upheld; compensation ordered. ODPC, 22 November 2024.

Record ID

ke-odpc-2024-0105

Case reference

ODPC Complaint No. 1280 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Eric Munene Mbogo

Date decided

22 November 2024

Respondent type

private

Sector

digital lending

Violations

unlawful data disclosure, unlawful processing

Provisions cited

s.25 DPA 2019, s.26(c) DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 500,000 (≈ USD 3,790 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 4d087fb9a93042f9…

Record verified

30 July 2026

The facts

The complainant alleged that in late July 2024 Platinum Credit Limited used his personal data for marketing without consent and shared it with third parties without notifying him. The ODPC found the respondent violated his right to object, failed to notify him of the third parties his data was shared with, and processed his personal data without a lawful basis.

Orders and outcome

The respondent was found liable and ordered to pay the complainant Kenya Shillings Five Hundred Thousand (KES 500,000) as compensation. Dated 22 November 2024.

DISCLOSURE · FINTECH · MOBILE-LENDING · UNLAWFUL-PROCESSING · UPHELD

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