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§ Tracker · Kenya · ODPC · 2024

Ncba Bank Plc

Complaint upheld; enforcement notice issued. ODPC, 11 December 2024.

Record ID
ke-odpc-2024-0107
Case reference
ODPC Complaint No. 1454 of 2024
Jurisdiction
Kenya
Regulator
ODPC
Type
determination
Date decided
11 December 2024
Respondent type
private
Sector
banking
Violations
failure to respond to erasure request, unlawful processing, failure to implement security measures
Provisions cited
s.25(F) DPA 2019, s.25 DPA 2019, s.26 DPA 2019, s.36 DPA 2019, s.40 DPA 2019, s.41(1) DPA 2019, s.56 DPA 2019, s.58 DPA 2019
Outcome
complaint upheld; enforcement notice issued
Status
final
Source
Official document ↗
Record verified
12 March 2026

Summary

The ODPC upheld a complaint against Ncba Bank Plc in the banking sector concerning failure to respond to erasure request, unlawful processing, failure to implement security measures. The determination considers s.25(F) DPA 2019, s.25 DPA 2019, s.26 DPA 2019, s.36 DPA 2019. An enforcement notice was issued against the respondent.

BANKING · DATA-SECURITY · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 1454 of 2024, determination of 11 December 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/ncba-bank-plc-2/ (accessed 22 July 2026).

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