National Social Security Fund and Off Grid Concepts Limited

Complaint upheld; compensation ordered. ODPC, 6 September 2024.

Record ID

ke-odpc-2024-0083

Case reference

ODPC Complaint No. 817 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Date decided

6 September 2024

Respondent type

public

Sector

general

Violations

unauthorised image/photo use, lack of consent, commercial use of personal data, failure to prevent data breach, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.30(1)(a) DPA 2019, s.37(1) DPA 2019, s.42(3) DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65 DPA 2019, s.65(2)(b) DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 450,000 (≈ USD 3,400 at the decision date)

Status

final

Source

Official document ↗

Record verified

6 July 2026

Summary

The ODPC upheld a complaint against National Social Security Fund and Off Grid Concepts Limited concerning unauthorised image/photo use, lack of consent, commercial use of personal data. The determination considers s.25 DPA 2019, s.30(1)(a) DPA 2019, s.37(1) DPA 2019, s.42(3) DPA 2019. The Office ordered KES 450,000 in compensation.

CONSENT · DATA-BREACH · DISMISSED · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING

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